:root{--sec-navy:#1a2a4a;--sec-orange:#F97316;--sec-wa:#25D366;--sec-wa-dark:#128C7E;--sec-white:#ffffff;--sec-bg-chat:#ECE5DD;--sec-radius:16px;--sec-shadow:0 8px 32px rgba(0,0,0,0.18);--sec-z:99999}
#sec-chat-widget *,#sec-chat-widget *::before,#sec-chat-widget *::after{box-sizing:border-box;margin:0;padding:0}
#sec-chat-bubble{position:fixed;bottom:24px;right:24px;width:58px;height:58px;border-radius:50%;background-color:var(--sec-wa);border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;z-index:var(--sec-z);box-shadow:0 4px 16px rgba(37,211,102,0.45);transition:transform .2s ease,box-shadow .2s ease}
#sec-chat-bubble:hover{transform:scale(1.08);box-shadow:0 6px 20px rgba(37,211,102,0.55)}
.sec-icon-wa,.sec-icon-close{width:30px;height:30px}
.sec-notification-dot{position:absolute;top:2px;right:2px;width:18px;height:18px;background:var(--sec-orange);color:var(--sec-white);border-radius:50%;border:2px solid var(--sec-white);font-size:10px;font-weight:700;display:flex;align-items:center;justify-content:center;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Arial,sans-serif}
#sec-chat-panel{position:fixed;bottom:96px;right:24px;width:400px;max-height:610px;background:var(--sec-white);border-radius:var(--sec-radius);box-shadow:var(--sec-shadow);z-index:var(--sec-z);display:flex;flex-direction:column;overflow:hidden;transform:scale(.92) translateY(16px);opacity:0;pointer-events:none;transition:transform .25s ease,opacity .25s ease;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Arial,sans-serif}
#sec-chat-panel.sec-open{transform:scale(1) translateY(0);opacity:1;pointer-events:all}
.sec-header{background:var(--sec-navy);padding:18px 20px;display:flex;align-items:center;gap:14px;flex-shrink:0}
.sec-agent-avatar{width:48px;height:48px;border-radius:50%;background:var(--sec-orange);color:var(--sec-white);font-size:17px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.sec-agent-info{flex:1;min-width:0}
.sec-agent-name{color:var(--sec-white);font-size:16px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sec-agent-status{display:flex;align-items:center;gap:5px;margin-top:3px}
.sec-status-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}
.sec-status-dot.online{background:var(--sec-wa)}
.sec-status-dot.offline{background:var(--sec-orange)}
.sec-status-text{font-size:13px;color:rgba(255,255,255,.72)}
.sec-header-close{background:transparent;border:none;color:rgba(255,255,255,.6);font-size:18px;cursor:pointer;padding:4px 6px;line-height:1;border-radius:4px;transition:color .15s}
.sec-header-close:hover{color:var(--sec-white)}
.sec-chat-body{background:var(--sec-bg-chat);padding:18px 16px;flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:10px;scroll-behavior:smooth}
.sec-msg{max-width:82%;padding:10px 14px;border-radius:12px;font-size:15px;line-height:1.55;word-wrap:break-word}
.sec-msg.sec-msg-agent{background:var(--sec-white);align-self:flex-start;border-bottom-left-radius:3px;color:#111}
.sec-msg.sec-msg-user{background:#DCF8C6;align-self:flex-end;border-bottom-right-radius:3px;color:#111}
.sec-msg-time{font-size:11px;color:#999;margin-top:4px;text-align:right}
.sec-quick-actions{display:flex;flex-wrap:wrap;gap:8px;align-self:flex-start;max-width:96%}
.sec-quick-btn{background:var(--sec-white);border:1.5px solid var(--sec-navy);color:var(--sec-navy);padding:7px 14px;border-radius:18px;font-size:14px;font-weight:500;cursor:pointer;transition:background .15s,color .15s;font-family:inherit}
.sec-quick-btn:hover{background:var(--sec-navy);color:var(--sec-white)}
.sec-typing{display:flex;gap:4px;align-items:center;background:var(--sec-white);padding:10px 14px;border-radius:12px;border-bottom-left-radius:3px;align-self:flex-start}
.sec-typing-dot{width:7px;height:7px;border-radius:50%;background:#aaa;animation:sec-bounce 1.2s infinite}
.sec-typing-dot:nth-child(2){animation-delay:.2s}
.sec-typing-dot:nth-child(3){animation-delay:.4s}
@keyframes sec-bounce{0%,60%,100%{transform:translateY(0)}30%{transform:translateY(-5px)}}
.sec-chat-footer{background:var(--sec-white);padding:12px 16px;border-top:1px solid #eee;display:flex;gap:10px;align-items:center;flex-shrink:0}
.sec-msg-input{flex:1;border:1px solid #ddd;border-radius:22px;padding:10px 16px;font-size:14px;font-family:inherit;outline:none;color:#222;transition:border-color .15s}
.sec-msg-input:focus{border-color:var(--sec-orange)}
.sec-send-btn{width:42px;height:42px;border-radius:50%;background:var(--sec-wa);border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .15s}
.sec-send-btn:hover{background:var(--sec-wa-dark)}
.sec-wa-badge{background:#f0faf4;border-top:1px solid #d6f0e0;padding:7px 14px;text-align:center;font-size:12px;color:#555;display:flex;align-items:center;justify-content:center;gap:5px;flex-shrink:0;font-family:inherit}
.sec-offline-body{padding:20px;overflow-y:auto;flex:1;display:flex;flex-direction:column;gap:12px}
.sec-offline-notice{background:#fff8e1;border:1px solid #ffe082;border-radius:8px;padding:12px 14px;font-size:14px;color:#5d4037;line-height:1.5;display:flex;gap:8px;align-items:flex-start}
.sec-notice-icon{font-size:18px;flex-shrink:0}
.sec-form-group{display:flex;flex-direction:column}
.sec-form-input{width:100%;border:1px solid #ddd;border-radius:8px;padding:11px 14px;font-size:14px;font-family:inherit;outline:none;color:#222;transition:border-color .15s;background:var(--sec-white)}
.sec-form-input:focus{border-color:var(--sec-orange)}
.sec-form-input.sec-error{border-color:#e53935}
.sec-form-textarea{resize:vertical;min-height:82px}
.sec-submit-btn{width:100%;background:var(--sec-orange);color:var(--sec-white);border:none;border-radius:8px;padding:13px;font-size:15px;font-weight:600;font-family:inherit;cursor:pointer;transition:background .15s,opacity .15s}
.sec-submit-btn:hover{background:#e5630a}
.sec-submit-btn:disabled{opacity:.6;cursor:not-allowed}
.sec-form-feedback{padding:12px 14px;border-radius:8px;font-size:14px;line-height:1.5}
.sec-form-feedback.success{background:#e8f5e9;color:#2e7d32;border:1px solid #a5d6a7}
.sec-form-feedback.error{background:#ffebee;color:#c62828;border:1px solid #ef9a9a}
.sec-hidden{display:none!important}
@media(max-width:480px){#sec-chat-panel{width:calc(100vw - 16px);right:8px;bottom:86px}#sec-chat-bubble{right:16px;bottom:16px}}